shangjingAdress La Foundubar,54011Saint-Louis,ParisPhone:+18688888888Flight AttendantEmail 888888@qq.comSUMMARYPROFESSIONAL EXPERIENCEDependable and outgoing Emirates Flight Attendant whoFLIGHT ATTENDANTis able to handle any kind of international flight.Adept atDELTA AIRLINES,Baltimore,MD(6/2013 to present)delivering premium customer service,maintaining anaccurate service schedule on all flights and maintainingWelcome passengers as they arrive and checktheir tickets to ensure that they are on theorder during the course of a long flight.Specializes incorrect flight.international and cross-country flightsAssist passengers in finding their seat and orescort them to their designated seats.SKILLS COMPENTENCIESAscertained that all passengers are safelyseated and belted in.Pre/Post flight checksPre/Post flight checksHelped children and the elderly to embarkMeal service■Meal serviceand disembark by providing physicalInventory managementInventory managementassistance.Cabin securityCabin securityChecked each seated passenger to ensureappropriate head count.Demonstrate the use of safety equipmentsuch as oxygen masks and provided advice onwhat to do during emergency situations.ACHIEVEMENTSCABIN ATTENDANTHandled a particularly sticky mid-air situation byAIR CANADA,Toronto,ON (12/2011 to 6/2014)physically restraining a passenger who had managedInquired into passengers'food and beverageto bring arms to the flight,until the plane could bepreferences and prepared food itemslanded on a nearby airport.accordingly.Received Service Excellence Award by providingPlaced food items and beverages on trolleyscontinuously outstanding service for 4 years,withoutand carted them through cabins.a single complaint.Served food and beverages to passengers andIntroduced the concept of"Mid Air Fun"by creatingperformed refilling tasks.several scripts of humorous announcements to putscared passengers at ease.AIR HOSTESSAIR USA,Baltimore,MD (1/2008 to 12/2011)Greeted passengers as they arrived at theEDUCATIONairport and assisted them by providingneeded information.Led them to flight counters and providedLIBERTY UNIVERSITY,Baltimore,MD -2007them with detailed information regarding40 Hours Extensive Flight Attendant Trainingflight schedules and times.Provided support to passengers who haveST.PETER'S PUBLIC SCHOOL,Baltimore,MD-2006missed their flights by arranging for them toHigh School Diplomaembark on next available flights.shangjingAdress La Foundubar,54011Saint-Louis,ParisPhone:+18688888888Email 888888@qq.comMs.joan GildebergMARCH 25,2016Hiring Manager200 Forest StreetLoyalty,California 02114Dear Ms.Joan,I am submitting my resume as a job application for the position of Flight Attendant at AirCanada,as advertised in the Toronto Times.After reading your requirements and jobdescription in detail,I found myself a suitable match for this job.Equipped with relational,enthusiastic and dynamic customer service and hospitality skills,I am confident in my abilityto integrate effectively into your crew.With a range of qualifications in the hospitality and tourism industry,my interest alwaysinclined towards the air transport.To share experiments effectively inside a team and tosupport and serve the people of different cultures motivated me to select the occupation offlight attendant.My primary motto is to effectively serve the passengers and ensure theirwell being,comfort and safety.As a fresh and passionate candidate,I would welcome the chance to meet with you to talkabout how my education,customer service experience and skill set would be beneficial toAir Canada.I will contact you by phone next week in order to follow-up and possibly toarrange an interview.If you need any additional information in the meantime,I can bereached at (000)909-9992 or via email at [Email].Thank you for your time and consideration.Sincerely,Your Name